BEGODE Warranty Policy

This Warranty Policy applies only to products purchased directly through www.begode.com. Products purchased from a dealer, distributor, marketplace, second-hand seller, or another sales channel must be handled by the original seller.

Important Warranty Rules at a Glance

Website orders only: Free warranty support under this policy applies only to eligible orders placed directly through www.begode.com.
Warranty start date: The warranty period begins on the delivery date recorded by the carrier. If the delivery record is unavailable, BEGODE will determine the start date using the available order and shipping records.
One-year components: Motherboard assembly/controller assembly, display, motor, battery, and charger.
Six-month components: Shock absorbers and light assemblies.
Three-month wear components: Wiring harnesses, pedals, shells, housings, bearings, seats, seat cushions, power pads, tires, bumpers, and crash-protection components.
Warranty remedy: For a confirmed warranty defect, BEGODE normally provides the approved replacement part without charging for the part itself.
Costs not included: Unless BEGODE confirms otherwise in writing, warranty support does not include shipping, customs charges, taxes, labor, installation, disassembly, inspection, diagnostic, travel, or local service costs.
Water damage is excluded: Water-resistant features do not make a product waterproof. Any malfunction or damage caused by water ingress is not covered by this warranty.
No automatic warranty transfer: Warranty coverage is linked to the original www.begode.com order and original purchaser and does not automatically transfer to a second-hand buyer.
Approval required: Customers must contact BEGODE and receive instructions before disassembly, repair, firmware recovery, part replacement, or shipment of a product.

The detailed terms below explain warranty periods, eligible defects, exclusions, claim evidence, repair authorization, replacement parts, safety requirements, and service-center arrangements.

1. Scope of This Warranty

This policy applies only to products purchased directly through www.begode.com.

Products purchased from a dealer, distributor, marketplace, reseller, second-hand seller, or another sales channel are not eligible for free warranty service under this website policy. Customers must first contact the original seller.

A BEGODE-listed local service center may choose to provide paid inspection, repair, parts, labor, or other services for products purchased through another channel. Any applicable fee must be confirmed directly with the local service center before service begins.

This warranty is linked to the original BEGODE website order and the original purchaser. It does not automatically transfer when the product is resold, gifted, exchanged, or otherwise transferred to a second-hand owner.

2. Warranty Start Date

The warranty period begins on the delivery date recorded by the carrier.

If the carrier’s delivery record is unavailable, incomplete, or unclear, BEGODE will determine the warranty start date using available information, which may include the order date, fulfillment date, shipping record, customer receipt, and other relevant records.

A replacement part supplied under warranty does not restart the full warranty period. The replacement part remains covered only for the remaining warranty period of the original product or original covered component.

3. Warranty Periods

12-Month Warranty

Motherboard assembly/controller assembly;
Display and display electronics included as part of the motherboard/controller assembly;
Motor;
Battery;
Charger.

6-Month Warranty

Shock absorbers and suspension shock components; and
Light assemblies and lamp components.

3-Month Warranty for Wear Components

Wiring harnesses and external connection cables;
Pedals;
Shells, covers, housings, and exterior panels;
Bearings;
Seats and seat cushions;
Power pads;
Tires;
Bumpers;
Crash-protection and impact-protection components.

Wear components are covered only for a manufacturing or material defect confirmed by BEGODE during the applicable warranty period. Normal wear, tread wear, surface wear, impact marks, scratches, deformation, aging, and deterioration caused by use are not warranty defects.

If a component is not expressly listed above, it does not automatically receive a specific warranty period. BEGODE will review the product page, component type, order information, use history, and cause of failure before determining whether warranty coverage applies.

4. What the Warranty Provides

If BEGODE confirms that a component has an eligible manufacturing or material defect within the applicable warranty period, BEGODE will normally provide an approved replacement part without charging for the part itself.

Depending on the product, fault, safety risk, parts availability, technical requirements, and customer location, BEGODE may choose an appropriate solution, including:

Remote inspection or troubleshooting;
Technical instructions;
A replacement component;
Referral to a listed service center;
Further engineering review;
Another solution confirmed by BEGODE in writing.

Warranty support for a used, activated, installed, or ridden product does not automatically entitle the customer to return the complete product, receive a replacement vehicle, or receive a refund.

An unused, unactivated, uninstalled, unridden product with no mileage and a confirmed inherent quality problem may be handled according to the current BEGODE Cancellation, Return & Refund Policy.

5. Costs Not Included in Standard Warranty Service

Unless BEGODE expressly confirms otherwise in writing, standard warranty support does not include:

Shipping or transportation of replacement parts;
Transportation of the complete product;
Import tax, customs duty, brokerage, clearance, or local tax;
Inspection or diagnostic charges;
Disassembly or installation labor;
Local repair-center labor;
Travel, pickup, delivery, or on-site service;
Packaging materials;
Loss of use, rental costs, or substitute transportation;
Unauthorized repair or service expenses;
Any cost incurred without prior written approval from BEGODE.

Customers must obtain written authorization before incurring any cost that they expect BEGODE to pay or reimburse. BEGODE does not reimburse an unauthorized expense merely because the customer later submits a receipt.

6. Warranty Claim Information

To request warranty review, the customer must provide complete and accurate information. BEGODE may request:

The www.begode.com order number;
The original purchaser’s name and order email address;
The product model;
The voltage and hardware version;
The serial number;
The production batch information;
The motor code;
The current mileage;
A detailed description of the problem;
Any displayed error code;
Clear photographs and videos showing the product and fault;
App, firmware, calibration, or diagnostic information where relevant;
Whether this is the first occurrence or a continuation of an existing case;
Any inspection or test information reasonably requested by BEGODE support or engineering.

If the information is incomplete, inconsistent, altered, or insufficient to identify the product or determine the cause of failure, BEGODE may pause the review until the required information is provided.

For an ongoing case, the customer should reply through the original email or customer-service conversation whenever possible. Repeatedly creating new requests may delay the review because previous records must be located and matched.

7. Warranty Review Process

After receiving sufficient information, BEGODE will begin reviewing the claim.

BEGODE may require additional photographs, videos, tests, app records, error records, measurements, inspections, or engineering analysis before determining warranty eligibility.

Complex technical issues, intermittent faults, battery concerns, firmware problems, safety investigations, service-center coordination, or parts verification may require additional time.

BEGODE will determine whether:

The product and component are within the applicable warranty period;
The product matches the original order;
The reported fault is a manufacturing or material defect;
The fault was caused by normal wear, misuse, accident, water, modification, or another excluded cause;
Additional inspection is required;
A replacement part is appropriate;
Any special safety or transportation instruction applies.

No warranty claim is approved until BEGODE confirms the decision in writing.

8. Water Resistance and Water Damage

Some BEGODE products or components may include water-resistant design features. Water resistance does not mean that the product is waterproof, suitable for immersion, or approved for use in water.

Customers must not ride, store, wash, charge, or operate the product in a way that allows water to enter the battery, motherboard/controller, motor, display, charger, connectors, wiring, bearings, or other components.

Any malfunction, corrosion, short circuit, battery problem, electrical failure, motor problem, bearing damage, display failure, or other damage caused by water ingress, immersion, flooding, heavy rain exposure, pressure washing, improper cleaning, or wet storage is excluded from warranty coverage.

If water ingress is suspected, stop riding and charging the product. Do not power it on, open the battery, or attempt high-voltage repair. Contact BEGODE for safety instructions.

9. Battery Warranty and High-Voltage Safety

Battery warranty applies only to a manufacturing or material defect confirmed by BEGODE during the applicable warranty period.

Battery capacity naturally decreases over time and through charge cycles, use, temperature exposure, and storage. Normal capacity reduction is not a warranty defect.

Battery warranty does not cover damage or failure caused by:

Normal capacity degradation;
Long-term storage at an unsuitable charge level;
Excessive discharge or prolonged low-voltage storage;
Use of an incompatible, modified, or incorrect charger;
Incorrect voltage or charging method;
Water ingress, moisture, corrosion, or immersion;
Collision, impact, puncture, compression, or physical damage;
Opening, modifying, rebuilding, or repairing the battery without authorization;
Modification of the battery management system;
Use outside approved operating or storage conditions;
Failure to follow the user manual or BEGODE safety instructions.

Customers must not open, repair, rebuild, connect, balance, modify, or internally inspect a high-voltage battery unless BEGODE engineering or after-sales support expressly authorizes the procedure in writing.

If a battery is swollen, leaking, damaged, producing an unusual smell, unusually hot, making an abnormal sound, exposed to water, or suspected to be unsafe, immediately stop riding and charging the product and move away from combustible materials where it is safe to do so. Contact BEGODE for further instructions.

10. Conditions Not Covered by Warranty

This warranty does not cover a malfunction, damage, expense, or loss caused by:

Normal wear, aging, fatigue, or consumption;
Tire wear, bearing wear, pad wear, seat wear, pedal wear, or exterior wear caused by use;
Scratches, discoloration, fading, cosmetic marks, or cosmetic differences that do not affect normal function;
Collision, fall, crash, impact, accident, or external force;
Water ingress, flooding, immersion, corrosion, moisture, heavy rain exposure, or improper cleaning;
Misuse, abuse, neglect, or improper storage;
Overloading the product;
Competition, racing, jumping, stunt use, or operation beyond the product’s intended design conditions;
Use of an incompatible charger, battery, component, accessory, or voltage;
Incorrect installation, connection, assembly, maintenance, or adjustment;
Unauthorized disassembly, repair, modification, rewiring, welding, or component replacement;
Modification or removal of serial numbers, labels, seals, warning labels, or identifying information;
Unofficial, modified, incompatible, or unapproved firmware, software, app configuration, or calibration;
Failure to install an official safety-related update or follow a written BEGODE instruction;
Use of non-compatible or non-approved parts;
Failure to follow the user manual, warnings, maintenance instructions, or BEGODE support guidance;
Damage caused by a third-party repair provider that was not authorized for the case;
Damage caused by transportation, except where BEGODE separately confirms responsibility under the applicable shipping or refund policy;
Theft, loss, or disappearance after confirmed delivery;
Force majeure or events outside BEGODE’s reasonable control;
A problem that cannot be reproduced, verified, or reasonably connected to a manufacturing or material defect.

11. Disassembly, Self-Repair, and Authorized Repair

Customers must contact BEGODE before disassembling, repairing, modifying, recalibrating, replacing an electrical component, recovering critical firmware, or shipping the product to a service provider.

BEGODE may provide remote instructions when a procedure is considered appropriate for customer or technician completion. Receiving a replacement part does not itself authorize every customer to perform the installation.

High-voltage battery work, internal battery repair, critical controller work, and critical firmware recovery may require BEGODE engineering approval or a qualified technician.

Unauthorized work may cause the fault or a related component to lose warranty eligibility. However, unauthorized work does not automatically cancel coverage for an unrelated defect that BEGODE separately confirms was not caused or affected by that work.

BEGODE is not responsible for injury, product damage, property damage, additional faults, or expense caused by unauthorized repair, unsafe disassembly, incorrect installation, or failure to follow BEGODE instructions.

12. Replacement Parts

A replacement part supplied under warranty may be new, functionally equivalent, or another compatible version selected by BEGODE according to product version, voltage, production batch, inventory, and technical compatibility.

Customers must not select a replacement part based only on its title, appearance, or product photograph. Compatibility must be confirmed using the model, voltage, hardware version, batch, connector, firmware, and other applicable information.

A replacement part remains covered only for the remaining warranty period of the original product or covered component. Its shipment or installation does not begin a new full warranty period.

BEGODE may require photographs, test results, return of the original component, destruction evidence, or other confirmation before or after providing a replacement part.

Customers must not independently return a battery, motherboard/controller, motor, or another component without BEGODE’s written return and transportation instructions.

13. Listed After-Sales Service Providers

Important: Customers must first contact BEGODE official online customer service or bgd006@begode.com before sending, delivering, or taking a product to a listed service provider.

Do not ship or personally deliver a product to a service provider until the service provider has confirmed the address, appointment, service scope, estimated fees, and transportation requirements.

United States

EUC Ungerground
Telephone: +1 (657) 385-6061
Email: Eucungerground@gmail.com
Facebook: EUC Ungerground

Europe — Poland

EUCservice
ul. Porębskiego 49/4
80-180 Gdańsk, Poland
Email: contact@eucservice.com

Europe — France

GhersonWheels
16 Rue de la Sablière
75014 Paris, France
Website: https://ghersonwheels.com/

Service-provider availability, location, service scope, appointment requirements, and fees may change. A provider’s appearance on this page does not mean that every repair, product, region, or expense is automatically approved or covered by BEGODE.

14. Service-Center Charges and Non-Website Orders

Free replacement-part support under this policy applies only to an eligible www.begode.com order that BEGODE has reviewed and approved.

For a product purchased through a dealer, distributor, marketplace, reseller, second-hand seller, or another channel:

The customer must first contact the original seller;
The BEGODE website warranty does not automatically apply;
A local service center may charge inspection, diagnostic, labor, parts, storage, shipping, tax, or other service fees;
The customer must confirm all charges directly with the local service center; and
BEGODE does not automatically reimburse fees agreed between the customer and a local service center.

Even for a www.begode.com order, local labor, inspection, diagnostic, transport, and other service-center charges are not automatically free. The customer must obtain written confirmation of any cost that BEGODE has agreed to cover before service begins.

15. Transportation Damage and Delivery Problems

Transportation damage, shipment loss, delayed delivery, and delivered-but-missing packages are handled under the current BEGODE Shipping & Delivery Policy and any applicable shipping-protection terms.

Visible transportation damage, missing items, or an incorrect shipment must be reported to BEGODE within 48 hours after delivery.

If shipping protection was purchased, the customer must also submit the required claim to the shipping-protection provider within its claim period.

Transportation damage caused by a carrier is not automatically treated as a manufacturing defect under this warranty.

16. Customer Safety Responsibilities

Electric unicycles, electric motorcycles, e-bikes, batteries, chargers, and high-voltage electrical systems can create serious safety risks if used, charged, repaired, or transported incorrectly.

If a reported fault could affect riding, braking, balancing, charging, battery safety, structural integrity, or vehicle control, the customer must stop using and charging the product until BEGODE provides further instructions.

Customers must read and follow the applicable user manual, safety warnings, charging instructions, maintenance requirements, and BEGODE support instructions.

Warranty support does not represent a statement that a product is safe to continue using while a potentially serious fault remains unresolved.

17. Contact BEGODE

To request warranty review or continue an existing case, contact BEGODE:

Online customer service: Use the chat service at www.begode.com
Email: bgd006@begode.com
Contact page: BEGODE Contact Information

For an existing warranty case, reply to the original email or customer-service conversation whenever possible so that BEGODE can review the complete communication and processing history.

18. Policy Application

This policy constitutes BEGODE’s standard warranty rules for eligible www.begode.com orders.

By purchasing and using a product through www.begode.com, the customer confirms that they have reviewed this policy, the relevant product-page information, the user manual, and the related BEGODE store policies.

BEGODE may update this policy when products, components, technical requirements, service arrangements, or warranty procedures change. The policy version displayed when the original order is placed applies to that order together with any product-specific written terms.