Refund policy

BEGODE Cancellation, Return & Refund Policy

This policy applies only to orders placed directly through www.begode.com. Products purchased from a dealer, distributor, marketplace, or another sales channel must be handled by the original seller.

Important Rules at a Glance

  1. Website orders only: BEGODE only handles cancellations, returns, refunds, and after-sales requests for orders placed directly through www.begode.com.
  2. No non-quality returns: Products cannot be returned or refunded for a change of mind, ordering the wrong model or version, compatibility mistakes, or other non-quality reasons, unless BEGODE provides prior written approval for an exceptional return.
  3. Cancellation before shipment: If an unshipped order is approved for cancellation, BEGODE will refund the net amount actually received. The original payment processing cost, generally approximately 4%–5%, will be deducted. BEGODE does not add a separate cancellation fee or refund service fee.
  4. Pre-orders and deposits: Approved regular pre-order refunds are subject to the same payment processing cost. Special deposit orders are non-refundable, as stated on the relevant product page.
  5. Cancellation after shipment: The customer is responsible for the actual outbound shipping, interception, and return shipping costs. The original payment processing cost will also be deducted. Refunds are processed only after the warehouse receives and approves the returned product.
  6. Unused product with a confirmed quality problem: If BEGODE confirms an inherent quality problem and the product has not been used, activated, installed, or ridden and has no mileage, BEGODE will refund the full price of the affected product and bear the approved return transportation cost.
  7. Quality problems after use: Products that have been used are handled under the BEGODE Warranty Policy and are not automatically eligible for return or refund. Warranty support normally provides replacement parts and does not include labor or logistics costs.
  8. Transportation damage: Transportation damage must be reported to BEGODE within 48 hours after delivery. Customers who purchased shipping protection must also contact the protection provider within its claim period.
  9. Prior authorization required: Do not return or independently ship any product, especially a lithium-battery product, without written instructions from BEGODE.
  10. Promotional discounts: Promotional voucher, coupon, and discount-code value cannot be exchanged for cash or included in a cash refund. Time-limited promotions become invalid upon expiration.

The detailed terms below explain these rules, eligibility requirements, costs, evidence, and processing procedures.

1. Scope and Customer Acceptance

This policy applies only to products purchased directly from www.begode.com. If the product was purchased from another seller, the customer must contact that seller for cancellation, return, refund, and after-sales service.

By placing an order through www.begode.com, the customer confirms that they have reviewed and accepted this policy together with any additional terms displayed on the relevant product page.

2. Payment Processing Costs and Refund Calculation

Every successfully paid and settled order is subject to transaction processing charges deducted by Shopify and the relevant payment or banking system.

When an order is refunded, the original transaction processing cost is not returned to BEGODE. For a customer-requested cancellation, approved non-quality return, pre-order refund, shipment interception, or other customer-related refund, BEGODE will refund the net amount actually received from that transaction.

The non-refundable payment processing cost is generally approximately 4%–5% of the amount paid. The actual deduction will be based on the payment and settlement records for the individual order. BEGODE does not add any separate cancellation fee or refund service fee.

Promotional Discounts and Cash Refunds

Promotional vouchers, coupons, and discount codes are discounts, not cash payments. Their promotional value cannot be exchanged for cash or included in a cash refund. Any approved refund is calculated from the amount actually paid for the affected items, subject to this policy.

Time-limited promotional vouchers, coupons, and discount codes must be used within their stated validity period and become invalid upon expiration.

3. Unshipped Orders, Pre-Orders, and Deposits

Unshipped Orders

Customers may contact BEGODE to request cancellation before shipment. A cancellation request is not completed until BEGODE confirms it in writing.

If approved, BEGODE will refund the net amount actually received after deducting the original non-refundable payment processing cost, generally approximately 4%–5%.

If the order has entered warehouse processing, customization, special production, or logistics preparation, other actual costs already incurred may also be deducted.

Regular Pre-Orders

A regular pre-order may be cancelled before shipment unless the product page states otherwise. Approved pre-order refunds are subject to the same payment processing cost described in Section 2.

Special Deposit Orders

A special deposit order marked as non-refundable on the product page cannot be cancelled or refunded. If BEGODE exceptionally approves a deposit refund in writing, the payment processing cost described in Section 2 will be deducted.

The specific pre-order and deposit terms shown on the relevant product page form part of this policy.

4. Cancellation After Shipment

Once an order has been transferred to the carrier, it is no longer treated as an unshipped-order cancellation.

The customer must contact BEGODE immediately to request shipment interception. BEGODE cannot guarantee that the carrier will successfully intercept the shipment.

If interception or return is approved:

  • The customer must cooperate with BEGODE and the carrier.
  • The customer must pay the actual outbound shipping cost.
  • The customer must pay the actual interception and return shipping costs.
  • The original payment processing cost, generally approximately 4%–5%, will be deducted.
  • Any protection-plan cost that became active after shipment will not be refunded.
  • The refund will not be processed until the designated warehouse receives and inspects the product.
  • The product must remain unused, unactivated, uninstalled, without mileage, and complete with its original packaging and accessories.

If interception fails, the customer must receive the shipment and follow BEGODE’s approved return instructions. Refusing delivery or independently returning the shipment does not guarantee a refund.

5. Delivery Inspection, Transportation Damage, and Incorrect Products

Customers are encouraged to purchase any optional shipping protection and extended protection plan offered at checkout or on the product page. Coverage and claim decisions are governed by the relevant protection provider’s terms.

When receiving a shipment, customers should:

  • Inspect the outer packaging before opening it.
  • Photograph or record the complete package, shipping label, seals, and visible damage.
  • Record an unboxing video where reasonably possible.
  • Refuse delivery if the package is severely damaged and refusal is permitted by the carrier.

Transportation damage must be reported to BEGODE online customer service within 48 hours after delivery. The customer must retain the product, packaging, shipping label, accessories, photos, videos, and other evidence until the case is resolved.

If shipping protection was purchased, the customer must also submit a claim to the protection provider within its required claim period. Contacting the protection provider does not replace the requirement to report the issue to BEGODE.

If the customer receives an incorrect product, transportation-damaged product, or product believed to have a quality problem, the customer must stop using it and contact BEGODE before installation, activation, repair, disassembly, or return shipment.

BEGODE may request:

  • The BEGODE website order number.
  • The product model, voltage, version, serial number, batch information, or motor code.
  • Photos and videos showing the package, product, issue, mileage, and current condition.
  • A description of the issue and any displayed error code.
  • Additional inspection or test information requested by BEGODE support.

BEGODE will normally conduct an initial review within 1–3 business days after receiving sufficient information. Technical, carrier, or protection-provider investigations may require additional time.

If BEGODE confirms an incorrect shipment, qualifying transportation damage, or a quality problem, BEGODE will determine the appropriate solution, which may include parts support, replacement, exchange, approved return, or another remedy.

BEGODE will bear approved return transportation costs for an incorrect shipment, qualifying transportation damage, or confirmed quality problem when a return is required. Whether a prepaid return label can be provided depends on the product, destination, warehouse, carrier, and dangerous goods requirements.

6. Full Refund for an Unused Product With a Confirmed Quality Problem

A full refund for the affected product may be provided only when all of the following conditions are met:

  • BEGODE confirms that the product has an inherent quality problem.
  • The product has not been ridden, used, activated, installed, modified, disassembled, or repaired.
  • The product has no mileage or customer-caused damage.
  • The original packaging, accessories, documents, and evidence are complete.
  • The customer follows BEGODE’s approved return and transportation instructions.

When all conditions are satisfied, BEGODE will refund the full price paid for the affected product, will not deduct the original payment processing cost from that product refund, and will bear the approved return transportation cost.

A separately purchased third-party protection plan that became active after shipment remains subject to the protection provider’s cancellation and refund terms.

7. Quality Problems Discovered After Use

A product that has been ridden, activated, installed, modified, or otherwise used is not eligible for a voluntary return or refund.

A quality problem discovered after use may still qualify for warranty support. If continued use could create a safety risk, the customer must stop using the product and contact BEGODE.

Verified warranty issues are handled according to the current BEGODE Warranty Policy. Warranty support normally provides replacement parts. Unless BEGODE confirms otherwise in writing, labor and logistics costs are not included.

A warranty issue discovered after use does not automatically make the product eligible for return or refund.

8. Return Conditions, Non-Returnable Items, and Refund Processing

All approved returns must meet the following conditions:

  • The product must match the approved return request.
  • The product must be unused, unactivated, uninstalled, and without mileage.
  • The product must have no wear, scratches, damage, modification, or missing items.
  • The original packaging, accessories, tools, documents, labels, and gifts must be complete.
  • The customer must receive written authorization before shipping.

The following items are not eligible for non-quality return or refund:

  • Used, ridden, activated, installed, registered, or modified products.
  • Products with mileage, wear, scratches, impact damage, water damage, misuse, or unauthorized repair.
  • Incomplete products or products without complete original packaging and accessories.
  • Unauthorized returns.
  • Special deposit orders marked as non-refundable.
  • Customized, personalized, or specially produced products.
  • Opened or installed batteries, controllers, motherboards, and electrical components.
  • Used tires, seats, pads, consumable items, and wear parts.
  • Clearance, final-sale, and discounted products returned for non-quality reasons.
  • Gift cards.
  • Third-party protection-plan fees after the protection has become active.

Electric unicycles, electric motorcycles, e-bikes, batteries, and other lithium-battery products may be subject to dangerous goods transportation restrictions. Customers must not independently ship these products through an unauthorized carrier or transportation method.

Large-item return costs depend on the product, weight, battery classification, destination, carrier, and receiving warehouse. Customers must contact BEGODE online customer service for the estimated cost and approved transportation method.

After an authorized return arrives at the designated warehouse, inspection will normally be completed within 3–5 business days.

If the return is approved, BEGODE will initiate the refund to the original payment method within 5 business days. The bank, card issuer, PayPal, Shopify, or other payment provider may require additional time before the refund appears in the customer’s account.

Where deductions apply, BEGODE will calculate the refund using the actual payment processing, outbound shipping, interception, return shipping, protection-plan, damage, missing-item, and other confirmed cost records.

9. Shipping Protection, Delivered Packages, and Contact Information

Xcotton and Shipping Protection

If an unshipped order is cancelled before its Xcotton or shipping-protection service becomes active, the protection-service amount may be cancelled in full according to the provider’s system status and terms.

If the order has already been shipped, including an order that is later intercepted or returned, the activated Xcotton or protection-plan cost will not be refunded.

Packages Marked as Delivered

Customers must provide a secure and accurate delivery address and monitor the tracking information. If a package is marked as delivered but cannot be located, the customer must promptly contact the carrier and BEGODE.

The customer may be asked to check household members, neighbors, building management, delivery photographs, signature records, and any location authorized for unattended delivery. A police report may be required for suspected theft.

BEGODE will assist with reasonable carrier inquiries. Any replacement or refund decision will be based on the investigation result, responsibility, and applicable protection coverage.

Contact BEGODE

Before cancelling, returning, shipping, disassembling, or repairing a product, contact BEGODE and wait for written instructions.

For an existing case, reply to the original email conversation whenever possible so that BEGODE can review the previous communication and processing history.

Policy Application

This policy constitutes BEGODE’s standard rules for sales, cancellations, returns, and refunds. By placing an order, the customer confirms that they have read and accepted this policy.