Privacy policy

BEGODE Privacy Policy

This Privacy Policy explains how DONGGUAN BEGODE INTELLIGENT TECHNOLOGY CO., LTD (“BEGODE,” “we,” “us,” or “our”) collects, uses, stores, and discloses personal information when you visit, purchase from, or communicate with www.begode.com (the “Site”).

This policy covers the Site and Site-related customer service only. The BEGODE mobile application is governed by a separate app privacy notice.

Privacy Summary

Information we collect: Contact details, order and delivery information, payment confirmation, customer account information, customer support records, product and after-sales information, and website usage data.
Why we use it: To process payments and orders, deliver products, provide customer service and warranty support, prevent fraud, improve the Site, measure advertising performance, and send email marketing where permitted.
Who may receive it: Shopify, payment providers, warehouses, carriers, customs agents, customer support providers, protection-plan providers, service centers, Meta, Google, and other providers necessary to operate the Site.
Advertising: We do not sell customer lists or payment-card information for money. Limited personal information may be shared with advertising and analytics partners for measurement and personalized advertising.
Your choices: You can manage available Cookie preferences, unsubscribe from marketing emails, and submit eligible privacy requests.
Privacy contact: Email bgd006@begode.com.

The sections below provide further details about our privacy practices.

1. Scope of This Policy

This Privacy Policy applies when you:

Visit or use www.begode.com.
Create or use a customer account connected with the Site.
Place an order or request a cancellation, return, refund, or exchange.
Contact us through Shopify Inbox, online chat, email, or another Site-related channel.
Submit a warranty, repair, transportation-damage, or after-sales request.
Subscribe to BEGODE email marketing.
Interact with BEGODE advertisements relating to the Site.

Third-party websites, social networks, payment services, protection providers, and other external services have their own privacy policies. BEGODE is not responsible for the privacy practices of independently operated third-party services.

2. Information We Collect

Information You Provide

Depending on how you use the Site, you may provide:

Name, email address, telephone number, billing address, and shipping address.
Order number, purchased products, order value, payment status, and delivery information.
Customer account profile information and account preferences.
Marketing subscription and communication preferences.
Messages, emails, chat history, and other customer service communications.
Return, refund, transportation-damage, warranty, and after-sales information.
Product model, voltage, hardware version, serial number, production batch, and motor code.
Error codes, fault descriptions, inspection results, photos, videos, and supporting documents.
Information required to arrange shipping protection, extended protection, or related claims.

Shopify or another authentication provider processes customer login credentials. BEGODE does not normally receive or have access to your complete account password.

Payment Information

Payment providers process payment-card, bank-account, digital-wallet, billing, and payment authorization information.

BEGODE normally receives payment confirmation, transaction status, payment method information, limited billing details, and information necessary to manage the order, refund, fraud review, or payment dispute. BEGODE does not normally receive your complete payment-card number.

Information Collected Automatically

When you use the Site, Shopify and approved technology providers may automatically collect:

IP address and approximate location derived from the IP address.
Device, browser, operating system, language, and network information.
Pages viewed, searches, product views, shopping-cart actions, checkout activity, and purchases.
Referral sources and interactions with emails or advertisements.
Cookie identifiers, pixel events, and similar technical information.
Security, fraud-prevention, session, and diagnostic information.

Information Received From Other Parties

We may receive information from:

Shopify and Shopify services.
Payment providers, including PayPal and card-processing providers.
Warehouses, carriers, customs agents, and delivery partners.
Shipping-protection and extended-protection providers, including Xcotton where selected.
Customer support, email, fraud-prevention, security, and technical service providers.
Advertising and analytics partners, including Meta and Google.
Dealers or service centers involved in an authorized support case.

3. How We Use Personal Information

We may use personal information to:

Provide, operate, maintain, and improve the Site.
Create and manage customer accounts.
Process payments and verify transactions.
Confirm, prepare, ship, track, and deliver orders.
Process cancellations, returns, refunds, exchanges, and payment disputes.
Provide product consultation, customer service, warranty, and after-sales support.
Verify product compatibility, serial numbers, batches, motor codes, and warranty eligibility.
Investigate transportation damage, lost packages, suspected fraud, misuse, or security incidents.
Arrange shipping protection, extended protection, or related claims requested by the customer.
Maintain communication history so authorized staff can understand and continue an existing case.
Measure Site performance, product interest, conversions, and advertising effectiveness.
Personalize Site content and advertising where permitted.
Send marketing emails to customers who have subscribed or where otherwise permitted.
Comply with tax, accounting, product-safety, regulatory, dispute, and legal requirements.
Protect BEGODE, our customers, the Site, and our business partners.

Depending on the purpose and circumstances, we process information to perform a contract with you, comply with an obligation, pursue legitimate business interests, or based on your consent.

4. How We Disclose Personal Information

BEGODE discloses personal information only where reasonably necessary for the purposes described in this policy.

Shopify

The Site is hosted by Shopify. Shopify processes personal information when customers visit the Site, use Shopify services, create accounts, or make purchases.

Where Shopify enhanced services or Shopify Network Intelligence are enabled, Shopify may use information about customer interactions with this store, other merchants, and Shopify to provide fraud prevention, personalization, analytics, advertising, and other enhanced services.

Shopify may process information in countries other than your own. For more information, review the Shopify Consumer Privacy Policy and the Shopify Privacy Portal .

Payments

We disclose information to payment processors, banks, card networks, PayPal, fraud-prevention providers, and Shopify where necessary to process payments, refunds, transaction reviews, and payment disputes.

Fulfillment and Delivery

We disclose necessary contact, order, product, delivery, and customs information to warehouses, carriers, customs agents, delivery partners, and authorized service providers.

Shipping and Extended Protection

When a customer purchases Xcotton or another shipping or extended protection plan, BEGODE may provide the protection provider with information necessary to register, administer, verify, or process that service or claim.

This information may include:

Customer name and contact information.
Order number and purchase date.
Covered product, product value, and protection amount.
Shipping, delivery, cancellation, return, and refund status.
Claim descriptions, photos, videos, and supporting evidence.

Customer Service and After-Sales Support

Authorized customer service, after-sales, operations, engineering, and management personnel may access relevant customer and support records according to their responsibilities.

Information may also be provided to an authorized dealer, service center, engineer, carrier, or supplier when reasonably necessary to investigate and resolve a customer’s case.

Advertising and Analytics

We use services provided by Meta and Google for Site analytics, conversion measurement, advertising performance, and personalized advertising.

Depending on the customer’s settings and consent choices, information disclosed to these partners may include contact identifiers, purchase information, product interactions, Cookie identifiers, device information, and Site usage data.

Other Disclosures

We may also disclose information:

When you ask or authorize us to do so.
To professional advisers, auditors, insurers, and security providers.
To comply with lawful government, court, regulatory, or legal requests.
To investigate or prevent fraud, misuse, safety risks, or unlawful activity.
In connection with a merger, financing, restructuring, sale, or transfer of the business.

5. Cookies, Analytics, and Advertising

The Site uses Cookies, pixels, and similar technologies to:

Operate the Site, checkout, customer accounts, and shopping cart.
Remember customer choices and preferences.
Maintain security and prevent fraud.
Measure Site traffic, performance, and conversions.
Understand product and content interactions.
Measure and personalize advertising where permitted.

Essential technologies are required for core Site functions. Analytics, personalization, and advertising technologies are managed according to available regional consent and privacy settings.

Where the Shopify Cookie banner is available, customers can accept, reject, or manage available Cookie categories. Customers can later update their choices using the available Cookie preferences link or privacy controls on the Site.

Where supported and configured, a Global Privacy Control signal may be treated as a request to opt out of data sharing or targeted advertising for the relevant browser or device.

Blocking Cookies may affect shopping-cart, account, checkout, chat, preference, and other Site functions.

For more information about Shopify Cookies, visit Shopify’s Cookie Policy .

Advertising Data

BEGODE does not sell customer lists or complete payment-card information for money.

We may disclose limited identifiers, commercial information, and Site usage information to advertising and analytics partners for measurement and personalized advertising. Under certain privacy laws, these activities may be defined as “sale,” “sharing,” or “targeted advertising,” even when no customer list is sold for money.

Where an applicable privacy option is available, customers may use the Site’s privacy controls, Cookie preferences, Global Privacy Control, or Shopify Privacy Portal to manage eligible choices.

6. Customer Support Information, Photos, and Videos

Customer support and after-sales records may be linked to the customer’s order, account, email address, product, and previous support history so that authorized staff can continue an existing case without requiring the customer to repeatedly submit the same information.

Photos and videos may contain personal information, voices, faces, vehicle identifiers, addresses, location details, or technical metadata. Customers should remove or obscure unrelated personal information before submitting files.

Do not send the following through chat or ordinary email unless BEGODE specifically requests it through an appropriate process:

Account passwords or verification codes.
Complete payment-card or bank-account numbers.
Unrelated identification documents.
Private information unrelated to the order or support request.

BEGODE may retain support communications and submitted evidence where necessary to process the request, provide continuity, confirm warranty history, improve service quality, manage disputes, and protect product safety.

7. Data Retention, Security, and International Processing

Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including:

Maintaining customer accounts and order records.
Providing warranty and after-sales support.
Maintaining case history and service continuity.
Processing refunds, disputes, protection claims, and fraud reviews.
Meeting tax, accounting, safety, regulatory, and legal requirements.
Establishing, exercising, or defending legal claims.

Retention periods vary according to the type of information, product warranty, transaction, service relationship, and operational or legal requirement.

Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information. However, no storage or transmission method can be guaranteed to be completely secure.

Customers are responsible for protecting their account access, devices, and email accounts. If you believe your account or communication has been compromised, contact BEGODE promptly.

International Processing

BEGODE operates from China and uses international service providers. Personal information may be processed or stored in China and other countries where Shopify, payment providers, advertising partners, warehouses, carriers, protection providers, and technical service providers operate.

These countries may have privacy rules different from those in the customer’s country. Where required, appropriate contractual or other recognized transfer measures may be used.

8. Customer Choices and Privacy Requests

Depending on the customer’s location and the circumstances, a customer may be eligible to request:

Access to certain personal information held about them.
Correction of inaccurate personal information.
Deletion of eligible personal information.
A copy or transfer of eligible personal information.
Withdrawal of consent where processing is based on consent.
Restriction of or objection to certain processing.
Opt-out of eligible data sharing or targeted advertising.

Privacy rights are not absolute. BEGODE may retain information where reasonably required for order records, warranty, safety, fraud prevention, accounting, disputes, or other valid obligations.

To submit a privacy request, email bgd006@begode.com. Include sufficient information to identify the relevant account, order, or communication.

BEGODE may request reasonable verification before processing a request. We will not request an account password or complete payment-card number to verify a privacy request.

Email Marketing

Customers can unsubscribe from marketing emails by using the unsubscribe link included in the message. Unsubscribing from marketing does not stop necessary order, account, delivery, safety, warranty, or customer service communications.

9. Children, Policy Updates, and Contact Information

Children

The Site is not directed to children under 16, and BEGODE does not knowingly collect personal information from children under 16. A parent or guardian who believes a child has submitted personal information may contact BEGODE to request review and deletion.

Policy Updates

BEGODE may update this Privacy Policy to reflect changes to the Site, services, providers, technology, business practices, or privacy requirements.

The revised policy will be posted on this page with an updated revision date. Where appropriate, additional notice may be provided.

Data Controller and Contact

The organization responsible for the personal information described in this policy is:

DONGGUAN BEGODE INTELLIGENT TECHNOLOGY CO., LTD
No. 3, Xinlian Gaoke, Humen Town
Dongguan, Guangdong 523900
China

Privacy and customer service email: bgd006@begode.com

Website: www.begode.com