Shipping policy

BEGODE Shipping & Delivery Policy

This Shipping & Delivery Policy applies only to orders placed directly through www.begode.com. Products purchased from a dealer, distributor, marketplace, or another sales channel must be handled by the original seller.

Important Shipping Rules at a Glance

  1. United States: Free standard shipping is available to most serviceable areas in the United States. Remote locations, special addresses, oversized products, special transportation requirements, or expedited shipping may require an additional charge.
  2. Europe: Due to destination, product type, weight, battery transportation requirements, and transportation costs, a shipping charge may apply.
  3. Other regions: Shipping charges may apply depending on the destination, product, warehouse, and available carrier service.
  4. Checkout controls: The shipping charge and available delivery method shown at checkout apply to the order. If no shipping method is available or the destination cannot be confirmed, contact BEGODE online customer service before placing the order.
  5. Taxes and duties: Shipping charges do not automatically include import tax, customs duty, clearance fees, or other local charges. Such charges are included only when the checkout page, product page, or BEGODE’s written confirmation expressly states that they are included.
  6. Warehouse selection: Orders may be shipped from a BEGODE warehouse or fulfillment location in the United States, Europe, China, or another available region. The shipping origin is determined by inventory, destination, product type, battery restrictions, and carrier availability.
  7. Delivery estimates: Any delivery estimate is for reference only and is not a guaranteed arrival date.
  8. Shipping protection: Customers are strongly encouraged to purchase any optional shipping protection offered during checkout or on the product page.
  9. Carrier and delivered-package risks: After an order is handed to a third-party carrier, transportation is performed and controlled by that carrier. Loss or damage caused during transportation is handled according to the carrier’s and any applicable shipping-protection provider’s terms. After confirmed delivery, the customer is responsible for promptly collecting and securely storing the package.
  10. Damage reporting: Visible transportation damage, missing items, or an incorrect shipment must be reported to BEGODE within 48 hours after delivery.

The detailed terms below explain shipping charges, delivery availability, warehouse selection, customs responsibilities, shipping protection, carrier investigations, and customer responsibilities.

1. Scope and Acceptance

This policy applies only to orders placed directly through www.begode.com.

By placing an order, the customer confirms that they have reviewed and accepted this policy together with the terms displayed on the product page and the following policies:

2. Shipping Charges and Delivery Availability

United States

BEGODE provides free standard shipping to most serviceable areas in the United States.

Free shipping may not apply to remote locations, islands, military addresses, restricted delivery areas, special addresses, oversized products, lithium-battery shipments, expedited services, or destinations requiring a special carrier or delivery arrangement.

Europe

European orders may be subject to a shipping charge due to transportation cost, destination, product size, weight, warehouse availability, battery classification, and available carrier service.

Other Regions

Orders to other countries and regions may be subject to shipping charges. Available delivery methods and charges depend on the destination, product, warehouse, transportation restrictions, and carrier availability.

Checkout Rates

The shipping method and shipping charge displayed at checkout apply to the order. If the checkout page does not provide an available shipping method, the customer must contact BEGODE online customer service before placing the order. The absence of a checkout shipping rate does not represent a commitment by BEGODE to deliver to that destination.

If a remote-area surcharge, special handling charge, dangerous-goods charge, or other destination-specific transportation cost cannot be calculated during checkout, BEGODE may contact the customer before shipment to explain the available delivery method and any reasonable shipping difference.

If BEGODE cannot fulfill the order using the shipping method shown at checkout and the customer does not accept an available alternative, BEGODE may cancel the affected order and issue a full refund to the original payment method. In this situation, BEGODE will not deduct the original payment processing cost.

If the customer voluntarily requests expedited shipping, air freight, a different carrier, or another upgraded service, the additional cost must be paid by the customer before shipment.

3. Shipping Origin and Warehouse Selection

Depending on inventory and delivery conditions, an order may be shipped from a BEGODE warehouse or fulfillment location in the United States, Europe, China, or another available region.

BEGODE determines the shipping origin based on:

  • Current warehouse inventory;
  • The customer’s delivery address;
  • The ordered product and selected variant;
  • Product size and weight;
  • Lithium-battery and dangerous-goods restrictions;
  • Carrier capacity and service availability;
  • Customs and import requirements; and
  • Operational and safety considerations.

Customers cannot select or require a particular shipping warehouse unless BEGODE confirms the arrangement in writing.

Products from the same order may be shipped from different warehouses or in separate packages. Separate packages may have different tracking numbers and may arrive at different times.

4. Order Processing and Estimated Delivery

Orders are prepared after payment and order information have been successfully reviewed, except where a product page provides separate terms for a deposit or pre-order.

Processing and transportation time may vary according to stock availability, pre-order status, product type, warehouse location, destination, customs clearance, battery transportation requirements, carrier capacity, weather, holidays, inspections, and other operational conditions.

Any processing, dispatch, transit, or arrival estimate provided by BEGODE or a carrier is an estimate only. It is not a guaranteed shipment or delivery date.

A tracking number may take time to become active after the shipping label is created or after the package is transferred between carriers. A temporary delay in tracking updates does not necessarily mean that the package has been lost.

5. Taxes, Customs Duties, and Clearance

Shipping charges are separate from import taxes, customs duties, brokerage charges, clearance fees, storage charges, and other government or destination-related costs.

Taxes, duties, or clearance charges are treated as included only when the checkout page, relevant product page, or BEGODE’s written confirmation expressly states that they are included.

Where such charges are not expressly stated as included, they are the responsibility of the recipient. The customer is also responsible for providing any identity, tax, customs, import, or clearance information lawfully requested by the carrier or destination authority.

If delivery fails because the customer does not complete required customs procedures, does not provide requested information, refuses to pay applicable destination charges, or cannot legally receive the product, the customer is responsible for the resulting storage, redelivery, return, disposal, and other actual costs.

6. Lithium Batteries, Large Products, and Split Shipments

Electric unicycles, electric motorcycles, e-bikes, batteries, and certain electrical products may be classified as lithium-battery or dangerous-goods shipments. These products may be subject to special packaging, carrier, route, documentation, and transportation restrictions.

Large, heavy, or battery-powered products may be shipped in separate packages. For example, the main unit, battery, charger, accessories, or other components may arrive separately.

If any assembly or installation is required after delivery, the customer must follow the instructions provided or approved by BEGODE. Customers must not open, modify, repair, connect, or install a high-voltage battery without appropriate instructions and the required technical ability.

Customers must not independently return or transport a lithium battery or another dangerous-goods product without written instructions from BEGODE and confirmation of an authorized transportation method.

7. Shipping Protection and Third-Party Carrier Responsibility

BEGODE strongly recommends that customers purchase any optional shipping protection offered during checkout or on the product page, particularly for high-value, oversized, or lithium-battery products.

Shipping protection is provided under the protection provider’s own coverage terms, exclusions, evidence requirements, reporting periods, and claim decisions. Purchasing shipping protection does not mean that every transportation event is automatically covered.

After BEGODE hands a shipment to a third-party carrier, the transportation process is performed and controlled by that carrier. Loss, damage, delay, misdelivery, or other transportation events caused by the third-party carrier are subject to the carrier’s investigation and the terms of any applicable shipping-protection service.

BEGODE will provide reasonable assistance, including available order records, shipping records, and other relevant documentation, to help the customer submit a carrier or shipping-protection claim. BEGODE does not control or guarantee the carrier’s or protection provider’s investigation result, processing time, coverage decision, or compensation amount.

BEGODE does not automatically assume financial responsibility for loss, damage, delay, or misdelivery caused solely by a third-party carrier. Any replacement, repair, compensation, or other solution will be determined after reviewing the carrier investigation, available evidence, responsibility, and applicable shipping-protection coverage.

This section does not apply to an incorrect product, incorrect address label, packaging failure, or other issue confirmed to have been caused by BEGODE before the shipment was transferred to the carrier.

8. Customer Delivery Responsibilities

The customer must provide a complete, accurate, and serviceable delivery address, recipient name, telephone number, email address, and any information reasonably required for delivery or customs clearance.

The customer is responsible for:

  • Reviewing the delivery information before submitting the order;
  • Monitoring tracking updates after shipment;
  • Responding promptly to BEGODE, the carrier, customs, or the protection provider;
  • Being available to receive or sign for the shipment when required;
  • Collecting the package promptly after delivery;
  • Using a secure delivery address; and
  • Protecting the package after delivery.

If the carrier’s records reasonably confirm that the package was delivered to the address, recipient, authorized location, pickup point, building management, or other delivery location provided or approved by the customer, the package will be treated as delivered while any reported issue is investigated.

BEGODE is not responsible for theft, disappearance, weather exposure, damage, or other loss occurring after confirmed delivery because the customer did not promptly collect or secure the package.

For a package reported missing after confirmed delivery, the customer may be required to check household members, neighbors, reception staff, building management, delivery photographs, signature records, pickup locations, and any location authorized for unattended delivery. A carrier claim, shipping-protection claim, or police report may also be required.

9. Address Changes, Failed Delivery, and Refused Packages

An address-change request is not effective until BEGODE confirms it in writing. After fulfillment or shipment has started, an address change may be impossible or may result in an additional carrier charge.

The customer is responsible for actual costs resulting from:

  • An incorrect, incomplete, or undeliverable address provided by the customer;
  • An invalid or unreachable recipient telephone number;
  • Failure to respond to the carrier or customs authority;
  • Failure to complete required customs clearance;
  • Repeated unsuccessful delivery attempts;
  • Failure to collect a package from a pickup location;
  • Customer-requested redirection or redelivery;
  • Refusal of delivery without prior written authorization from BEGODE; or
  • Unauthorized return of a shipment.

These costs may include outbound shipping, address correction, interception, storage, redelivery, return shipping, customs, disposal, and other actual charges.

Refusing delivery or independently returning a shipment does not automatically qualify the order for a refund.

10. Inspection, Transportation Damage, and Incorrect Shipments

Customers should inspect the outer packaging before opening the shipment.

Where reasonably possible, the customer should:

  • Photograph or record the complete unopened package;
  • Record the shipping label, seals, box condition, and visible damage;
  • Record an uninterrupted unboxing video;
  • Check the product, accessories, model, and quantity promptly; and
  • Keep all packaging, labels, accessories, and evidence until the case is resolved.

Visible transportation damage, missing items, or an incorrect shipment must be reported to BEGODE online customer service within 48 hours after delivery.

If shipping protection was purchased, the customer must also contact the protection provider within its required claim period. Reporting the issue only to BEGODE does not replace the protection provider’s claim requirements.

If the product appears damaged, unsafe, incorrect, or incomplete, stop using it and do not activate, install, ride, repair, modify, disassemble, or return it until BEGODE provides instructions.

BEGODE may request:

  • The BEGODE website order number;
  • The tracking number and shipping label;
  • Photographs or videos of all sides of the package;
  • An unboxing video;
  • Photographs or videos of the product and reported issue;
  • The product model, voltage, version, serial number, batch information, or motor code; and
  • Other information reasonably required by BEGODE, the carrier, or the protection provider.

A replacement, repair, parts solution, refund, or other remedy will not be determined until the available evidence and relevant investigation have been reviewed.

11. Delayed, Lost, or Delivered-but-Missing Packages

If tracking has not updated for an unusual period, the customer should contact BEGODE online customer service. BEGODE may request an investigation from the carrier.

A carrier investigation may require additional time. BEGODE cannot guarantee the carrier’s investigation period or outcome.

BEGODE will not automatically issue a replacement or refund while a carrier or shipping-protection investigation remains incomplete.

If a package is confirmed lost or damaged during transportation, the available solution will be determined according to the investigation result, responsible party, available evidence, and applicable carrier or shipping-protection coverage.

If a package was confirmed delivered and was later stolen, removed, left unsecured, or not collected promptly, BEGODE will not bear the resulting loss. The customer should contact the carrier, shipping-protection provider, property management, and local authorities where appropriate.

12. Cancellation After Shipment and Returns

Once an order has been transferred to the carrier, it is treated as shipped and cannot be handled as an unshipped-order cancellation.

A customer requesting cancellation after shipment must contact BEGODE immediately. Shipment interception cannot be guaranteed.

Approved interception, refusal, return, refund deductions, payment processing costs, outbound shipping, return shipping, activated shipping-protection fees, and warehouse inspection are governed by the current BEGODE Cancellation, Return & Refund Policy.

Customers must not independently return a product, especially a lithium-battery product, without BEGODE’s written authorization and transportation instructions.

13. Contact BEGODE

For shipping availability, delivery charges, tracking, transportation damage, or an existing delivery case, contact BEGODE:

For an existing case, reply to the original email or customer-service conversation whenever possible so that BEGODE can review the complete communication and processing history.

14. Policy Application

This policy constitutes BEGODE’s standard shipping and delivery rules. By placing an order through www.begode.com, the customer confirms that they have reviewed and accepted these rules together with the product-page terms and related store policies.

BEGODE may update this policy when shipping routes, warehouse arrangements, carrier requirements, product classifications, or service conditions change. The version displayed on the website when the order is placed applies to that order, together with any specific written terms confirmed for the order.